FAQ
Questions, answered plainly.
16 answers
Orders
Checkout isn't working — is the store open?
Not yet. The catalogue is live so you can browse and build a bag, but payments are not switched on. Message us on Instagram and we'll take the order there in the meantime.
Can I change or cancel an order?
If it has not shipped, yes. Send us the order number and we'll sort it the same day.
Do you take custom or bulk orders?
For events and salons, sometimes. Ask and we'll tell you honestly whether we can do it well.
Shipping
How long does delivery take?
Orders are dispatched within two working days. Domestic delivery is typically three to five days after that.
Is shipping free?
Free over $50. Below that it is a flat rate calculated at checkout.
Do you ship internationally?
Not yet. It is the most common request we get and it is on the list.
Returns
What is the returns window?
Thirty days from delivery, unopened. Send us the order number and we'll send the label.
I opened it and the shade is wrong.
Tell us anyway. Shade matching from a screen is genuinely hard and we would rather you end up with the right bottle than the right paperwork.
Products
How do I pick a shade?
Match to the skin on your jaw in daylight, not to your hand. Between two shades, take the lighter one — Crush Tint warms very slightly as it settles.
How long does one bottle last?
At two to four drops a day, a 28 ml bottle runs about four months.
Is it suitable for sensitive skin?
It is formulated without fragrance, essential oils or drying alcohol. Patch test anyway if you react easily.
Ingredients
Is the SPF a chemical or mineral filter?
Mineral — non-nano zinc oxide, broad spectrum, milled fine enough not to cast on any depth in the range.
Is it vegan and cruelty free?
Yes to both, across the whole range including the brush.
Where is the full ingredient list?
On each product page under Ingredients, with what every active is actually doing.
Payments
Which payment methods will you take?
Cards and the usual wallets once checkout opens.
Is my card stored on your site?
No. Payments will run entirely through the payment provider — card details never touch our servers.